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FAQ

How does the e-MyMind service work?
Trained mental health professionals carefully read the queries, and provide conf...
How much information should I provide?
You can provide as much information as you wish.If you provide details such as y...
Is the email and live chat service confidential?
The software that supports ePsychologist service is specially written to be comp...
How long does it take to reply to your inquiry?
**We try our hardest to get back to all emails within 72 hours of referring to u...
How long is an online session?
Each session that takes place with our professionals lasts 50 minutes, including...
How do I book an appointment?
To book an appoint online, you need to register with MyMind, if you follow this ...
How do I login to my account?
If you follow the link here https://mymind.org/appointments/?nts-panel=anon%2Flo...
How do I pay for a session?
You can pay for your session online through this link www.mymind.org/payments (h...
Is there a cancellation policy with online sessions?
_Yes, we do have a cancellation policy, so if something comes up and you are una...
Is it possible to conduct online sessions with children/adolescents?
Unfortunately, we do not do online sessions with children/adolescents, there is ...